Welcome to
Rotherfield Surgery and The Brook Health Centre
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Rotherfield Surgery Rotherfield East Sussex TN6 3QW
Appointments: 01892 853288 Enquiries/Emergencies: 01892 852415 Fax: 01892 853499 |
The Brook Health Centre Crowborough Hill Crowborough East Sussex TN6 2ED
Appointments: 01892 652255 Enquiries/Emergencies: 01892 652850 Fax: 01892 654111 |
PARKING AT ROTHERFIELD SURGERY:
We realise that parking can be difficult at times, but we would like to politely remind patients that access to Court Meadow (at the top of the car park) must be clear at all times.
In addition, please refrain from parking alongside the fence adjacent to the field, as this land is not owned by the partners of the practice and you do risk receiving a parking ticket from the owners of the land.
Covid Vaccinations
Update 11/01/2021
We are pleased to confirm that a Covid vaccination programme should (subject to vaccine delivery) start in Crowborough this weekend 16th January.
Please do not contact the practice for an appointment
The Crowborough vaccinations will be at Saxonbury House practice in Croft Road as only one centre is currently possible in any locality.
There has been a considerable amount of work involved to set up this centre and all the GPs in the locality are working together to enable vaccination as quickly as stocks will allow.
NHSE have given practices a list of priorities for the Vaccination and full details are available at:
We will telephone patients with an allocated appointment time and to explain the process. As part of that conversation we will ask some questions and collect some additional information from you to complete the process.
We will not be able to book appointments if you telephone the practice as all our bookings are being arranged by a dedicated team of our staff.
On the day of your Vaccination please do not arrive at Saxonbury House Surgery more than 5 minutes before your appointment time as queuing will be outside because of social distancing. There is NO opportunity to vaccinate earlier than your appointment time because of the process we have to follow.
Parking will be at the Waitrose Car Park (Thank you to Waitrose for their help) so please allow time to walk from the Waitrose car park.
We can only schedule appointments when we have vaccine delivery dates and we will contact patients as soon as we can.
Thank you for your help
All health and care workers in Sussex are able to book a vaccination at one of the six hospital-based vaccination sites across Sussex. This includes:
- All NHS staff from primary (including general practice and general dental practice), community and secondary care.
- Staff of independent and third sector health providers.
- Care and care home staff in public, private and not for profit sectors
Health and Care workers can follow the link below to book an appointment:
Mass Vaccination Sites/Hubs 12/1/2021
The press will be announcing the location of a number of mass vaccination sites over the coming weeks - we do not have details at this stage.
You may receive a letter inviting you to make an appointment at one of these sites and if you are able to travel to the site you may wish to make an appointment as you may get the vaccine sooner than if you wait for a call from the surgery.
You do not have to attend a mass vaccination site - this is your choice and we appreciate that some patients may not be able to travel to these sites.
If you decide to book an appointment please be assured that all the information and details of your vaccination will be sent to your GP in due course so your records will be updated.
If you decide not to book an appointment at one of these sites we will still be contacting you when you we have appointment that is available for you.
Please do not contact the surgery regarding any letters for the vaccination centres as we have no other details.
Attending the Surgery
Due to the increase in positive COVID cases the surgery doors will now be locked, but we are open. A member of the reception team will speak with you through the window and ask you COVID related questions and take your temperature before allowing you into the building. We have not taken this decision lightly, we want to protect staff and patients. With the door locked please knock on the window to gain someones attention. We appreicate your co-operation during this difficult time. Remember if the door is locked during opening hour we are OPEN. We will now be asking patients to wear face masks/coverings when attending the surgery. We thank you for your co-operation and understanding.
Coronavirus Patient Information
Following advice from NHS England, Public Health, the government and the local CCG, the surgery has made the decision to put some extra measures to minimise the risk to staff, patients and their families. We have been advised to postpone all non-essential work. The following must be adhered to:-
- Under no circumstances are patients or their representatives to attend the surgery in the first instance.
- All contact must initially be via the telephone, please bear with us as we answer your calls we are trying our best to have as many staff as possible to answer the calls.
- If any patients are showing symptoms of a high temperature (37.8 or higher) or have a continuous cough, you are to self-isolate for 7 days. There is no need to contact 111 unless your symptoms are not manageable at home. If you require a COVID-9 test please visit this website https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/. All members of your household are to self-isolate for 14 days.
- If you need to speak/see a clinician you will be booked a telephone appointment in the first instance. If appropriate the clinician will organise a video call or/and a face to face appointment
- When waiting for your appointment please sit away from other patients where possible.
- If repeat prescriptions are needed, patients must use the online facility or call POD (Prescription Ordering Direct) free on 0808 1647678 opening hours are Monday to Friday 8am-4pm for further information please visit their wbsite on on the link provided POD https://www.eastsussexccg.nhs.uk/your-care/medicines-and-pharmacies/prescription-ordering-direct-pod/
- Prescriptions must be collected from your pharmacy, please ensure that you have updated the surgery or POD with your preferred pharmacy. Paper prescriptions will not be issued. Phase 4 will soon be in place which means that all prescriptions will go electronically except for control drugs. You will be given a token to take to a pharmacy if you do not have a nominated pharmacy. Please inform reception which pharmacy you would prefer your prescriptions to go to.
- Appointments with the nurses will be face to face and telephone appointments, the nursing team will contact you before your appointment to ensure you are symptom free and if they can deal with your appointment over the telephone.
- Anyone attending the surgery will be asked some questions and your temperature will be taken before being allowed into the practice, please read our signs on entering the surgery. Please do not lean over the desk and respect the personal space of staff.
- Hand sanitising must be completed before entering and leaving the surgery as a minimum
- All patients who visit the practice will now be required to wear a face covering
- All online appointments have been suspended
For futher information please see the link to the NHS website
