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Rotherfield Surgery & The Brook Health Centre


Patient Participation Group


Terms of Reference


What is a PPG?


“A Patient Participation Group supports their GP Practice to be the best it can be”


Patients and staff work together to do this by discussing services at the practice and how changes might be made.  What works well? What could be better? Patients can therefore take part in making improvements to services, in ways which may include:


  • Seeking feedback from patients on service development and working with practice staff to consider any improvements


  • Being a ‘critical’ friend to the practice by providing feedback on patient needs, concerns and interests and challenging the practice constructively where necessary


  • Help towards the design and content of the practice booklet, webpage and/or newsletter


  • Help other patients towards national and local information and services which can help them stay well.  Eg: health promotion, social wellbeing (including local activities such as walking, dance, crafts and hobbies)


  • Meet & Greet – help practice staff with queues for flu clinics, questionnaires etc.


  • Supporting locality Clinical Commissioning Groups (CCGs) to gain feedback on healthcare and social care services to inform local commissioning decisions and planning


  • Building relationships with other PPGs and user-led groups in the area eg: Healthwatch


  • Giving feedback to and getting involved in local and national consultations



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