Rotherfield Surgery & The Brook Health Centre

Patient Participation Group

Ground Rules

• PPG meetings are not to be a forum for individual complaints and single issues as there are other procedures for supporting patients with these concerns
  
• We encourage open and honest communication
  
• We will be flexible, listen ask for help and support each other
  
• All views are valid and will be listened to – respect other’s views and don't interrupt
  
• The practice will listen constructively to patient views and proposals and will respond explaining what action the practice can/will take. If no action can be taken the practice will explain why not
  
• All communication issued by the PPG will first be agreed by the group – no communications about the group will be issued by individual members
  
• The Chair will keep meetings focussed
  
• Brief notes (not detailed minutes) will be made recording key actions and decisions only. Notes will be available in the public domain and will not include confidential matters
  
• All PPG members will work together and support each other to meet the objectives of the group
  
• Confidential matters are not to be shared outside the meeting